Privacy Policy

1. Who is responsible

NEXIQ operates this website and determines how website enquiry information is used. NEXIQ is based in Pietermaritzburg, South Africa. You can contact us through the website, on WhatsApp at 068 607 9734, or at admin@nexiq.co.za.

2. Information we collect

When you submit an enquiry, we may collect your name, phone number, optional email address, the service you are interested in, an approximate budget, your message and your consent to be contacted. We may also store basic enquiry metadata such as the page used, referral or campaign information and a timestamp.

Our hosting and security providers may also process normal technical information such as IP addresses, browser details and server logs needed to operate and protect the website.

3. Why we use it

• To respond to enquiries and communicate with potential or existing customers.
• To prepare quotes, understand requirements and take steps requested before a service agreement.
• To deliver and support services once agreed.
• To maintain website security, prevent abuse and troubleshoot technical problems.
• To comply with legal, tax, accounting or record-keeping obligations where applicable.

4. Sharing and service providers

We do not sell personal information. We may use service providers for website hosting, database storage, email delivery, domains and related infrastructure. Those providers may process information only as needed to provide their services to NEXIQ.

Some providers may process data outside South Africa. Where cross-border processing occurs, NEXIQ will take reasonable steps to use providers and arrangements that support appropriate protection of personal information.

5. Retention

Enquiry information is kept only for as long as reasonably necessary to respond, manage the customer relationship, keep legitimate business records and meet applicable legal requirements. Information that is no longer required should be deleted or de-identified where appropriate.

6. Security

NEXIQ uses reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. No internet service can guarantee absolute security, but we aim to limit access and use reputable infrastructure providers.

7. Your choices and rights

Subject to applicable law, you may ask what personal information NEXIQ holds about you, request correction or deletion, object to certain processing, or withdraw consent where processing is based on consent. Some records may need to be retained where law or a legitimate business requirement applies.

You may also lodge a complaint with the Information Regulator (South Africa).

8. Direct marketing

Submitting an enquiry does not automatically subscribe you to unrelated marketing. Where consent is required for electronic direct marketing, NEXIQ will request it separately or otherwise process communications in accordance with applicable law.

9. Cookies and analytics

NEXIQ does not currently use advertising cookies on this site. Technical hosting services may use essential mechanisms and server logs needed to deliver and secure the website. If additional analytics or advertising tools are introduced, this notice will be updated where necessary.

10. Changes

This policy may be updated as the website, services or legal requirements change. The latest version will always be published on this page with its update date.